Recently, the after-sales service team of IECHO held an half-year summary at the headquarters.At the meeting, the team members conducted in -depth discussions on multiple topics such as the problems encountered by customers when using the machine, the problem of on -site installation, the problems encountered by the customer’s own installation, and the issues related to accessories. The overall professional and technical level of the team provides customers with the ability and services of more professional problems.
Meanwhile,parts of technical and sales from IECHO ICBU team were specially invited to participate, aiming to promote communication and cooperation between different departments and work together to improve the quality of after-sales service. At the same time, it can also help sales to have a more professional and learn the actual use of machines, so as to better serve customers.
Firstly, technician summarized and discussed the recent issues that customers have encountered remotely while using the machine. By analyzing these issues, the team identified the pain points and difficulties that customers face during use, and proposed a practical solution for these problems.This not only improves the customer’s experience, but also provides more opportunities for practical and learning for after -sales service teams.
Secondly, technician summarized and discussed the new installation problems on the spot and the problems that the clients were easy to encounter.Such as machine installation location, common machine errors, inaccurate cutting effect, electrical issues, etc. Discuss and summarize mechanical, electrical, software, and accessory issues separately. At the same time, sales actively interacted and worked hard to learn more professional machine knowledge and problems encountered during actual use, in order to take maximum responsibility to customers.
Regarding the Review Meeting:
Regarding the review meeting, the after-sales team of IECHO has adopted a very rigorous and systematic way to ensure that it will be held regularly every week. During this process, there will be the commissioner responsible for collecting and organizing various problems and challenges encountered by customers in their daily use of the machine, and summarizing these problems and their solutions into a detailed report, which includes in-depth analysis of the problems and detailed explanations of solution strategies, aiming to provide valuable learning resources for every technician.
In this way, the after-sales team of IECHO can ensure that all technical can timely understand the latest problem and solutions, thereby rapidly improving the technical level and response capabilities of the entire team. After the problems and solutions are fully absorbed and applied by the technicians, the commissioner will send this report to the relevant salespersons and agents, which can help sales and agents to better understand and use machines, and improve their professional competence and problem-solving ability when facing customers. Through this comprehensive information sharing mechanism, the IECHO after -sales team ensures that every link in the entire service chain can be efficiently collaborated to jointly provide customers with a better service experience.
In general, the after-sales service half-year summary is a successful practice and learning opportunity. Through in -depth analysis and discussing the problems encountered by customers, technician not only improved their ability to solve problems, but also provided better directions and ideas for future services. In the future, IECHO will provide customers with more professional and efficient services.
Post time: Aug-05-2024