I-IECHO After-sales Service Isifinyezo sesigamu sonyaka ukuze kuthuthukiswe izinga lobuchwepheshe lobuchwepheshe kanye nokuhlinzeka ngezinsizakalo ezichwepheshile

Muva nje, ithimba lesevisi yangemuva kokuthengisa le-IECHO libambe isifinyezo sesigamu sonyaka endlunkulu.Emhlanganweni, amalungu eqembu aqhube izingxoxo ezijulile ngezihloko eziningi njengezinkinga amakhasimende ahlangabezana nazo lapho esebenzisa umshini, inkinga yokufakwa endaweni, izinkinga ezihlangatshezwane nokufakwa kwekhasimende ngokwalo, kanye nezindaba ezihlobene nezinsiza. Izinga eliphelele lochwepheshe nelobuchwepheshe leqembu linikeza amakhasimende ikhono nezinkonzo zezinkinga eziningi zomsebenzi.

Khonamanjalo, izingxenye zezobuchwepheshe nezokuthengisa ezivela eqenjini le-IECHO ICBU zimenywe ngokukhethekile ukuba zibambe iqhaza, kuhloswe ngazo ukukhuthaza ukuxhumana nokubambisana phakathi kweminyango ehlukene nokusebenzisana ukuze kuthuthukiswe izinga lenkonzo yangemva kokuthengisa. Ngasikhathi sinye, kungasiza futhi ukuthengisa ukuthi kube nomuntu ochwepheshile futhi ufunde ukusetshenziswa kwangempela kwemishini, ukuze kusizwe amakhasimende kangcono.

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Okokuqala, uchwepheshe wafingqa futhi waxoxa ngezinkinga zakamuva amakhasimende ahlangabezane nazo ekudeni ngenkathi esebenzisa umshini. Ngokuhlaziya lezi zinkinga, ithimba lahlonza amaphuzu ezinhlungu nobunzima amakhasimende abhekana nabo ngesikhathi sokusetshenziswa, futhi lahlongoza isixazululo esisebenzayo salezi zinkinga.Lokhu akuthuthukisi nje ulwazi lwekhasimende, kodwa futhi kunikeza amathuba engeziwe okusebenza nokufunda emaqenjini esevisi ngemva kokuthengisa.

Okwesibili, uchwepheshe wafingqa futhi waxoxa ngezinkinga ezintsha zokufakwa endaweni kanye nezinkinga amaklayenti okwakulula ukubhekana nazo.Njengendawo yokufaka umshini, amaphutha emishini avamile, umphumela wokusika ongalungile, izindaba zikagesi, njll. Xoxa futhi ufingqe ngezinkinga zemishini, zikagesi, zesofthiwe, nezesekeli ngokwehlukana. Ngesikhathi esifanayo, ukuthengisa kuhlanganyele ngokukhuthele futhi kwasebenza kanzima ukuze kufundwe ulwazi olwengeziwe lomshini wochwepheshe kanye nezinkinga okuhlangatshezwane nazo ngesikhathi sokusetshenziswa kwangempela, ukuze kuthweswe umthwalo wemfanelo omkhulu kumakhasimende.

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Mayelana Nomhlangano Wokubuyekeza:

Mayelana nomhlangano wokubuyekeza, ithimba le-IECHO langemva kokuthengisa selithathe indlela eqinile nehlelekile yokuqinisekisa ukuthi izobanjwa njalo ngesonto. Phakathi nalolu hlelo, kuzoba nokhomishana obhekele ukuqoqa nokuhlela izinkinga nezinselelo ezahlukahlukene amakhasimende ahlangabezana nazo ekusebenziseni kwawo umshini nsuku zonke, futhi afingqe lezi zinkinga nezisombululo zazo embikweni onemininingwane, ohlanganisa ukuhlaziya okujulile kwezinkinga nezincazelo eziningiliziwe zamasu okuxazulula, okuhloswe ngawo ukuhlinzeka ngezinsiza zokufunda ezibalulekile kubo bonke ochwepheshe.

Ngale ndlela, ithimba le-IECHO ngemuva kokuthengisa lingaqinisekisa ukuthi bonke ubuchwepheshe bangakwazi ukuqonda ngesikhathi inkinga yakamuva kanye nezixazululo, ngaleyo ndlela bathuthukise ngokushesha izinga lobuchwepheshe namandla okuphendula eqembu lonke. Ngemuva kokuthi izinkinga nezisombululo sezingene ngokugcwele futhi zisetshenziswe ochwepheshe, ukhomishani uzothumela lo mbiko kubadayisi nama-ejenti abafanelekile, ongasiza abathengisi nama-ejenti ukuthi baqonde kangcono futhi basebenzise imishini, futhi bathuthukise ikhono labo lobuchwepheshe kanye nekhono lokuxazulula izinkinga lapho bebhekene namakhasimende. Ngale ndlela yokwabelana ngolwazi olubanzi, ithimba le-IECHO ngemva kokuthengisa liqinisekisa ukuthi zonke izixhumanisi kulo lonke uchungechunge lwezinkonzo zingasetjenziswa ngempumelelo ukuze ngokuhlanganyela kuhlinzekwe amakhasimende ulwazi olungcono lwesevisi.

Ngokuvamile, isifinyezo sesigamu sonyaka wesevisi yangemuva kokuthengisa siyindlela ephumelelayo nethuba lokufunda. Ngokuhlaziya okujulile nokuxoxa ngezinkinga amakhasimende ahlangabezana nazo, uchwepheshe akagcinanga nje ngokuthuthukisa ikhono labo lokuxazulula izinkinga, kodwa futhi wanikeza iziqondiso nemibono engcono yezinsizakalo zesikhathi esizayo. Ngokuzayo, i-IECHO izohlinzeka amakhasimende ngezinsizakalo ezichwepheshile nezisebenza kahle.

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Isikhathi sokuthumela: Aug-05-2024
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